Working Hours: Full Overlap with CST 

Job Function/Description:

As a Salesforce Administrator, you’ll work with our stakeholders to define system requirements and implement solutions to support the Sales Enablement operations for our Legal vertical. You will be responsible for configuring and implementing workflows and custom structures for various use cases, setting up and monitoring information flow, and training users on the processes and new features. Other responsibilities include documenting tasks and action items, as well as scheduling to ensure both implementation and support items stay on task. Additionally, you will liaise with the Legal Salesforce development team to ensure that all implementations follow best practice guidelines.

Essential Duties & Responsibilities:

This is a varied business-facing role, with the following responsibilities:

 All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and  public groups

 Provide support for channel users, troubleshoot issues, and act as a liaison between our users, vendors, and technology teams to coordinate resolutions

 Conduct or coordinate mass data uploads and clean-ups on an as-needed basis, in coordination with various data sources

 Support user training and creating training materials

 Manage the alignment of code and content in various sub instance supporting QA, UAT, etc.

 Plan ahead for upgrades, seasonal releases, and long-term projects

Skills Required:

 Excellent project management skills and a positive attitude

 Demonstrated ability to meet deadlines, handle, and prioritize simultaneous requests

 Ability to assess the impact of new requirements on existing CRM functionality and other integrated systems

 Enforce data security measures, including user access controls, data sharing rules, and field-level security

 A desire to implement best practice solutions

 Strong data management abilities, with data maintenance tool experience - Data Loader, Zoominfo

 Excellent relationship-building skills and ability to liaise with stakeholders at all levels

 Gathering requirements and proposing technical solutions

 Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)

 Experience implementing Salesforce configuration changes, including (but not limited to): Flows, Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports

Experience required:

 Salesforce product knowledge and 3 years of hands-on administration experience with Salesforce

 Certified Salesforce Administrator - Preferred

 Bachelor’s/Postgraduate degree, or professional qualification

 Prior experience working with YouTrack, JIRA, or other ticketing systems

 Prior experience as an application administrator